Frequently Asked Questions

Here you will find the most common Frequently Asked Questions regarding the SPCA.

Frequently Asked Questions

Here you will find the most common Frequently Asked Questions regarding the SPCA.

What is the mission of SPCA?

As an animal welfare organisation we acknowledge all animals as sentient beings and strive to prevent their cruelty and exploitation. We aim to achieve this by proactively promoting animal welfare, enforcing animal protection legislation, and prosecuting offenders.

Our mission is to maintain a high profile within the community through visibility and interaction. We strive to do so by deploying competent personnel who project enthusiasm and commitment, supported by education and community outreach programmes. The Tshwane SPCA endeavours to offer residents services that are professional, efficient and accessible.

Where does donated money go?

Your donation will not only directly benefit the animals in our area but – through a sharing agreement between all SPCAs nationwide – a portion will be used in other, less fortunate areas to benefit animals over a wider area.

What does an Inspector do?

SPCA Inspectors’ main duties include rescuing animals in need, investigating cases of animal cruelty or abuse, and acting on complaints from the public. They also proactively inspect the condition of domestic and other animals, including livestock, wildlife and exotic animals.

What happens when I report a case of abuse?

When we receive information on a case of animal cruelty, a trained inspector visits the scene and investigates the complaint or report. They analyse the situation and then take the appropriate action. Please read more about how to report animal cruelty here.

What is microchipping?

A pet microchip, also known as a Passive Integrated Transponder (PIT Tag) is an identifying electronic chip placed under the skin of a dog, cat, horse, parrot or other animal. The chip, about the size of a large grain of rice, uses Radio Frequency Identification technology. This enables the easy identification of the animal, and instant finding of its details (such as the animal owner and their contact information) through scanning the chip.

What should I do if I see a stray animal?

This scneario currently falls under the Municipal by-laws, but there is no contract in place  for SPCA to collect stray animals. We appeal to the public if they could please collect & bring the stray animal in to the SPCA – there is someone available to receive animals 24/7.

My pet has gone missing, what should I do?

  • Don’t just phone the animal shelters, they are all over stretched and under staffed. Go there in person.
  • Go and complete a missing pet form at the Witbank/eMalahleni SPCA and attach a colour printed picture of your pet.
  • Upload your missing pet’s information on Pets Lost & Found social media pages in your area.
  • Check all vets in the nearby area
  • Make missing posters and place in your neighbourhood, local schools & shopping malls.
  • Remember to keep collars on all your pets, with your contact details on at all times.
  • Get them microchipped if you can.
  • MOST IMPORTANTLY: Remember to update all the places where you searched, once your pet has been found.

Remember to include the following important details on all posts / flyers:

  • Date and Area they went missing from
  • Type of animal (E.g. Dog, Cat, Bird etc.)
  • Breed (E.g. Poodle, Alsation etc.)
  • Gender, coat type, tail type, colour, any special markings.
  • Whether they have collars or microchip
  • A clearly visible photo
  • Contact information

Report your missing animal online

You can report your missing animal to us by completing this form online. Please remember that there may be a delay to receive this email as we will only be available during office hours to check our emails. Please make use of the Contact Us page for emergencies.

Name & Surname*

Email Address*

Contact No*

Type of animal (dog, cat, bird, etc.)

Type of breed

Select your pet's gender

Detailed Explanation of your animal and where/how it got missing

You can upload up to 2x photos (JPEG) files of your missing pet (not exceeding 5MB each)


**It might take a while depending on your file size(s)**